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04 Jan 2017

WEBBERA LTD

REFUND POLICY

STANDARD REFUND TERMS


Last Revised: 2017-01-04

Products purchased from Webbera LTD may be refunded only if cancelled within the following timeframe:

Annual Plans - Within 30 days of the date of the transaction

Monthly Plans* - Within 7 days of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 1 mo, 3 mos., 6 mos..)

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Webbera LTD in accordance with the terms and conditions of the applicable product or service agreement. You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Hosting (all plans)
  • Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
  • SSL Certificates

PRODUCTS NOT AVAILABLE FOR REFUNDS

  • Redemption Fees
  • Domain Name Renewals
  • Privacy Protection

PRODUCTS WITH SPECIAL REFUND TERMS

New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours). The following ccTLD registries do not permit refunds upon cancellation:

  • .eu

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30 day time-frame can be applied to those payments.


Revised: 2017-01-04
Copyright © 2017 Webbera LTD All Rights Reserved.